Reminderband Terms & Privacy

  • Payment Methods & Policies
  • Shipping
  • Copyright Policy
  • General Policy
  • Privacy Policy
  • Return Policy
  • Promotions Policy
  • Liability/Disclaimer
  • Email Sign-Up Discount Code Conditions
  • Amazon Affiliate Disclaimer

Payment Methods & Policies

We accept payments in the form of Visa, MasterCard, American Express, Discover, Official United States School Purchase Order, and PayPal only. We only accept Money Orders or checks for payment on official U.S. school PO. We will not accept any other forms of payment other than listed above. Any mailed orders with checks or money orders should include the PO number and Reminderband® order number. All other checks or money orders not associated with a PO will not be fulfilled or returned.

We do not ship orders COD; we do not offer credit terms or Net 30 credit accounts. We are not responsible for delays in order processing due to declined credit cards, waiting for PayPal checks to clear, or delays in PO faxes. Paypal orders will begin production once payment clears Paypal. Purchase orders will begin processing once the official purchase order is received (via fax, email, or mail) and verified. In the event payment is not received within thirty (30) days on a purchase order shipment, Reminderband® shall charge interest on the outstanding balance of 18% per annum or the maximum amount allowed by law, whichever is greater. Reminderband® shall also be entitled to commence collection proceedings on any amount outstanding after thirty days and purchaser, by accepting the goods purchased consents to personal jurisdiction to the Federal District and State District Courts of the State of Utah. Payment terms for school purchase orders are Net 30 days upon receipt of merchandise. We reserve the right to refuse service to anyone at any time for any reason. We also reserve the right to not produce phrases on silicone wristbands that we determine to be offensive, vulgar, violent, or in any way disagree with our policies, procedures, morals, and ethics. Utah residents will be charged Sales Tax.

Due to the expedited nature of our product once your order is placed and payment verified it enters the production cycle. For this reason orders can not be changed or canceled once they are placed. Please verify all information before you submit your order. If you would like to place a second order that references to the first order, that is acceptable.

Shipping

We offer several options at checkout. The slowest method is free. Faster arrival dates are charged a premium to escalate production. As a general rule, your Free Shipping option will arrive in a couple weeks. Faster options will arrive much faster. In fact, certain bands have options for overnight delivery. The estimated arrival dates given are based on your order being approved the same day the order was placed. If your order is delayed for payment verification, artwork approval, or Reminderband awaiting a response from the customer, your arrival date will be changed as well. For example, if your order is delayed 1 day to verify payment then your arrival date will also change by a business day.

Please note that Reminderbands are a custom made product. We do our best to never miss an estimated arrival date. Since this is a custom made product, we cannot offer refunds once production has begun.

Shipping Liability

The customer understands and agrees that Reminderband is not liable for any delay on the part of our shipper after the order has been picked up and scanned from our production facility. If package has not arrived, but carrier shows the package is delivered, customer must first follow-up with the carrier to see why. If carrier is still unable to help, customer may reach out to Reminderband for additional assistance.

International Shipping

Reminderband® is not responsible for customs delays.

Orders that ship internationally will usually incur additional taxes, duties, VAT, and other fees associated with customs. Our past experience is that these fees can be an additional 20%-30% added to your order. We are not responsible for these charges, and they are the sole responsibility of the recipient. Depending on the country, these fees are billed to the customer by FedEx. All shipping charges on our website include only the cost of shipping the order. All taxes, duties, and other fees charged are not included in the shipping charges on our website and are the sole responsibility of the recipient.

General Policy

We do not allow vulgar or offensive words on our wristbands.

Privacy Policy

This overview describes how Reminderband collects and uses your personal information when you use our website. The information we collect pertains to details required for us to contact you regarding order processing, customer support, and marketing communications. We do not collect your payment information. We do not sell our customer list to anyone. We value your trust and privacy, and therefore you will not receive abusive or spammy junk mail, or phone calls from us or other sources.

Data we collect:
- Contact information such as name, email, phone number, and address.
- Website behavior such as specific pages you view while visiting Reminderband.com.
- Additional information collected automatically such as ISP, browser, and IP address.

How we use collected data:
- Data collected on Reminderband.com is used to optimize our service and provide you with the best user experience possible. Specific uses include, but are not limited to, using collected information to contact you regarding order status, payment requests, and any other situations where we deem communication is appropriate or required by our customer service team.
- Data collected on Reminderband.com may be used for marketing. This entails making customers aware of new products, services, or promotions and events via email, phone, or social media and search platforms.
- Personal information is not sold or shared for 3rd party affiliation or profitability and is strictly used to serve as informational guidance to provide relevant content that our current or prospective customers may find interesting.

Opt Out and Use Agreement:
- If you choose to opt our from receiving marketing or newsletter communications, you may do so from within the unsubscribe links provided in our emails, or by contacting customer service by phone or email.
- By using this site, you are agreeing to our terms and privacy policy and by doing so acknowledge that some basic information may be collected and used in the manner described above.

Payment Information and Security
We protect your financial information with the tightest security to ensure it remains private and secure. We employ 128 bit SSL security encryption during the order and checkout process to protect your information. That same level of security is used on all company intranet and network resources. To further protect our customers’ financial information, credit card information is encrypted on our networks so employees do not have access to credit card numbers. All credit card information is automatically deleted from our databases after two weeks to ensure that if a security breach does occur, minimal information is compromised. Please note, in an event where a customer fails to make payment for an order, reverses payment on an order already received, or is making an attempt to defraud us, we reserve the right to provide information to credit agencies and other collections services.

Other:
Ensuring trust with our website users is critical to the Reminderband Team. As part of our ongoing effort to provide transparency and user confidence, we do our best to describe our business practices pertaining to your privacy as clearly as possible. If you have any questions or concerns about our privacy policy, please contact us at:
917 West 600 North
Suite 107
800-922-5401
support@reminderband.com

Effective Date:
This policy is effective as of May 18, 2018. Future updates to this policy will be indicated on our website within our policy and use agreement information.

Copyright Policy

We do not produce wristbands with phrases that contain words, logos, graphics, word marks, or any other items that are trademarked, copyrighted, or patent protected by other organizations or individuals. All customers that want to include such items in their custom wristband order must provided authorized documentation and written approval for use of such items. Reminderband® will not be held liable for any copyright violations or similar violations of protected works if a customer orders a wristband(s) with protected works without proper notification and documentation. The customer assumes all liability for violations of protected works that are not properly documented with Reminderband®.

Return Policy

All of our products are offered with a guarantee of quality workmanship. However, due to the customized nature of our product, we do not accept returns unless there was a production error on our part. Ordering the wrong size, color, or phrase on a wristband does not warrant a return. We do not guarantee color since the color on a computer screen always varies slightly from the physical product. We do not guarantee fit since some customers like the band loose and some like it tight. Our sizing guide helps determine best fit. You can also order random samples to check color/size prior to customizing if needed.

Although our products are made of the highest quality thick silicone, we generally do not warranty them past 30 days. If we make a mistake on your order, we will be happy to provide a solution to the problem.within the return window. If you feel this is the case, contact customer service at 1-800-922-5401.

If a physical return of the product is necessary, the customer is responsible for paying for return shipping.

Promotions Policy

Discounts are applied to base band price and do not include second side, custom art, or color fill. All promotions, discounts, coupons and promotional offers are only applicable where legal. Multiple offers may not be combined on the same Reminderband order. Reminderband will not give promotional pricing or refunds on previously placed orders regardless of how recent an order was placed in conjunction with any given promotion. Due to the excellent and competitive pricing of our wristbands on Reminderband.com we can only offer promotions on quantities of 1,000 wristbands or less (or as otherwise stated in the promotion). Enter code in coupon field at checkout. Code is case sensitive. We allow only one coupon per order. Reminderband dealers and wholesale distributors are not eligible for promotions offered to retail customers.

Cyber Monday Promotion

This offer is valid on select specialty wristbands as marked on quantities up to 50. This offer cannot be combined with other discounts or coupons and is valid on Cyber Monday only. Coupon is entered at checkout and affects base price only. It does not apply to add-ons or shipping.

Liability/Disclaimer

We assume no liability for damage and/or injury resulting from the use of products supplied by this company. In no event will we be liable for direct, indirect or consequential damages resulting from loss of use or profits arising out of, or in connection with, the use/suitability of products. While we test all products, we cannot make any guarantee that these products will agree with everyone. Wristbands are not a toy and should not be used with children under the age of four. All prices and policies are subject to change without notice.

Email Sign-Up Discount Code Conditions

This code is delivered via email and is valid as a one-time-use code for new subscribers, only. It is applied to the base band price (not to shipping or upgrades such as Print Color, Second Side, or Custom Art). Coupon is valid for quantities up to 1,000.

Amazon Affiliate Disclaimer

Reminderband Inc. is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com.