Reminderband Terms & Privacy

Payment Methods & Policies

We accept payments in the form of Visa, MasterCard, American Express, Discover, Official United States School Purchase Order, and PayPal only. We only accept Money Orders or checks for payment on official U.S. school PO. We will not accept any other forms of payment other than listed above. Any mailed orders with checks or money orders should include the PO number and Reminderband® order number. All other checks or money orders not associated with a PO will not be fulfilled or returned.

We do not ship orders COD; we do not offer credit terms or Net 30 credit accounts. We are not responsible for delays in order processing due to declined credit cards, waiting for PayPal checks to clear, or delays in PO faxes. Paypal orders will begin production once payment clears Paypal. Purchase orders will begin processing once the official purchase order is received (via fax, email, or mail) and verified. In the event payment is not received within thirty (30) days on a purchase order shipment, Reminderband® shall charge interest on the outstanding balance of 18% per annum or the maximum amount allowed by law, whichever is greater. Reminderband® shall also be entitled to commence collection proceedings on any amount outstanding after thirty days and purchaser, by accepting the goods purchased consents to personal jurisdiction to the Federal District and State District Courts of the State of Utah. Payment terms for school purchase orders are Net 30 days upon receipt of merchandise. We reserve the right to refuse service to anyone at any time for any reason. We also reserve the right to not produce phrases on silicone wristbands that we determine to be offensive, vulgar, violent, or in any way disagree with our policies, procedures, morals, and ethics. Utah residents will be charged Sales Tax in the amount of 6.55%.

Due to the expedited nature of our product once your order is placed and payment verified it enters the production cycle. For this reason orders can not be changed or canceled once they are placed. Please verify all information before you submit your order. If you would like to place a second order that references to the first order, that is acceptable. TOP

Shipping Options

Standard Shipping orders will arrive in 7-9 business days from when your order was placed. If your estimated arrival date is on a non-business day then it will be delivered the next business day. Expected arrival dates assumes that your order is approved the same day the order was placed. If your order is delayed for reasons that include payment verification, artwork, custom color bands or color fill your arrival date will be changed as well. For example, if your order is delayed 1 day to verify payment then your arrival date will also change by 1 day. TOP

Please note that Reminderbands are a custom made product. We do our best to never miss an estimated arrival date. If in the very unlikely chance that we are unable to deliver a priority order once said order is approved for production, we will fully refund the cost of your rush production method. This does not apply to Standard or Express orders. Since this is a custom made product, we will not refund the cost of the wrist bands once production has began or the order has shipped.

The Reminderband and FedEx Shipping Guarantee.

Weather, natural disasters and other uncontrollable events can interrupt FedEx transportation flow – anytime, anywhere and with little warning. Reminderband and FedEx will not be liable for any such events, and our guarantee excludes circumstances beyond our control. Reminderband promises to have your package in the hands of our courier FedEx for delivery on the date promised, but can not be liable for any circumstance after that point that may delay delivery of your order.

The customer understands and agrees that Reminderband is not liable for any delay on the part of our shipper FedEx after the order has been picked up and scanned from our production facility. Please see the following disclaimer on the FedEx website section 6 if you have any questions regarding this policy. http://www.fedex.com/mx_english/services/nacional_terms.html

General Policy

Please note that we do not allow vulgar or offensive words on our wristbands. TOP

Reminderband® Express

Express Shipping orders will arrive in 6-8 business days from when your order was placed. If your estimated arrival date is on a non-business day then it will be delivered the next business day. Expected arrival dates assumes that your order is approved the same day the order was placed. If your order is delayed for reasons that include payment verification, artwork, custom color bracelets or color fill, your arrival date will be affected as well. For example, if your order is delayed 1 day to verify payment then your arrival date will also change by 1 day. TOP

Reminderband® Priority

We realize that for special occasions or unexpected events you need to have wristbands faster than is typical with other methods. Reminderband® Priority was created for these types of occasions. Once an order is placed and payment verified your wristbands will be rushed to production and will be given a priority status to ensure that your wristbands will arrive at your door in 6 business days or less from the time you ordered. If your estimated arrival date is on a non-business day then it will be delivered the next business day. Expected arrival dates assumes that your order is approved the same day the order was placed. If your order is delayed for reasons that include payment verification, artwork, custom color bands or color fill your arrival date will be changed as well. For example, if your order is delayed 1 day to verify payment then your arrival date will also change by 1 day. TOP

Reminderband® International

Please see International Shipping policy below. TOP

International Shipping Policy

International orders (everything outside the U.S.) are shipped FedEx. Reminderbands are manufactured and shipped from outside the United States, with the exception of priority rush orders shipped from the U.S. on special request. Please note country of origin when getting estimates on tax and duty. Call for more information. Typical shipping times are 9-10 business days. This does not include any time your order might be delayed going through customs. Reminderband® is not responsible for delays in shipment due to customs or other international shipping delays. TOP

Orders that ship internationally will usually incur additional taxes, duties, VAT, and other fees associated with customs. Our past experience is that these fees can be an additional 20%-30% added to your order. We are not responsible for these charges and they are the sole responsibility of the recipient. Please verify or get an estimate of what these charges might be before placing an international order. Depending on the country, these fees are billed to the customer by FedEx. All shipping charges on our Web site include only the cost of shipping the order FedEx International Priority. All taxes, duties, and other fees charged by FedEx or other customs officials are not included in the shipping charges on our Web site and are the sole responsibility of the recipient. TOP

Privacy Policy

This overview describes how Reminderband collects and uses your personal information when you use our website. The information we collect pertains to details required for us to contact you regarding order processing, customer support, and marketing communications. We do not collect your payment information. We do not sell our customer list to anyone. We value your trust and privacy, and therefore you will not receive abusive or spammy junk mail, or phone calls from us or other sources.

Data we collect:
- Contact information such as name, email, phone number, and address.
- Website behavior such as specific pages you view while visiting Reminderband.com.
- Additional information collected automatically such as ISP, browser, and IP address.

How we use collected data:
- Data collected on Reminderband.com is used to optimize our service and provide you with the best user experience possible. Specific uses include, but are not limited to, using collected information to contact you regarding order status, payment requests, and any other situations where we deem communication is appropriate or required by our customer service team.
- Data collected on Reminderband.com may be used for marketing. This entails making customers aware of new products, services, or promotions and events via email, phone, or social media and search platforms.
- Personal information is not sold or shared for 3rd party affiliation or profitability and is strictly used to serve as informational guidance to provide relevant content that our current or prospective customers may find interesting.

Opt Out and Use Agreement:
- If you choose to opt our from receiving marketing or newsletter communications, you may do so from within the unsubscribe links provided in our emails, or by contacting customer service by phone or email.
- By using this site, you are agreeing to our terms and privacy policy and by doing so acknowledge that some basic information may be collected and used in the manner described above.

Payment Information and Security
We protect your financial information with the tightest security to ensure it remains private and secure. We employ 128 bit SSL security encryption during the order and checkout process to protect your information. That same level of security is used on all company intranet and network resources. To further protect our customers’ financial information, credit card information is encrypted on our networks so employees do not have access to credit card numbers. All credit card information is automatically deleted from our databases after two weeks to ensure that if a security breach does occur, minimal information is compromised. Please note, in an event where a customer fails to make payment for an order, reverses payment on an order already received, or is making an attempt to defraud us, we reserve the right to provide information to credit agencies and other collections services.

Other:
Ensuring trust with our website users is critical to the Reminderband Team. As part of our ongoing effort to provide transparency and user confidence, we do our best to describe our business practices pertaining to your privacy as clearly as possible. If you have any questions or concerns about our privacy policy, please contact us at:
917 West 600 North
Suite 107
800-922-5401
customerservice@reminderband.com

Effective Date:
This policy is effective as of May 18, 2018. Future updates to this policy will be indicated on our website within our policy and use agreement information. TOP

Return Policy

Due to the customized nature of our product we do not accept returns unless there was a production error on our part. Ordering the wrong size, color, or phrase on a wristband does not warrant a return. We encourage customers to verify all order information before submitting the final order. We do not guarantee color since screen will always vary slightly from the physical product. We do not guarantee fit since some customers like the band loose and some like it tight. Download our sizing guide to help determine best fit. You can also order free random samples to check color/size prior to customizing if needed. If we make a mistake on color, size, quantity, or phrases on a wristband we will be happy to do a return and find a solution to remedy the problem. Please contact our customer services representatives if you feel this is the case. Email: Use the Contact Us page or 1-800-922-5401. TOP

Promotions Policy

Discounts are applied to base band price and do not include second side, custom art, or color fill. All promotions, discounts, coupons and promotional offers are only applicable where legal. Multiple offers may not be combined on the same Reminderband order. Reminderband will not give promotional pricing or refunds on previously placed orders regardless of how recent an order was placed in conjunction with any given promotion. Due to the excellent and competitive pricing of our wristbands on Reminderband.com we can only offer promotions on quantities of 3000 wristbands or less (unless otherwise stated). Enter code in coupon field at checkout. We allow only one coupon per order. Reminderband dealers and wholesale distributors are not eligible for promotions offered to retail customers. TOP

Liability/Disclaimer

All of our products are offered with a guarantee of quality workmanship. Purchasers will, by their own tests and evaluations, determine suitability of products for their specific use. We assume no liability for damage and/or injury resulting from the use of products supplied by this company. In no event will we be liable for direct, indirect or consequential damages resulting from loss of use or profits arising out of, or in connection with, the use/suitability of products. While we test all products, we cannot make any guarantee that these products will agree with everyone. Wristbands are not a toy and should not be used with children under the age of four. All prices and policies are subject to change without notice. TOP

Email Sign-Up Discount Code Conditions

This code is delivered via email and is valid as a one-time-use code for new subscribers, only. It is applied to the base band price (not to shipping or upgrades such as Print Color, Second Side, or Custom Art). Coupon is valid for quantities up to 3,000.

Other Coupon Conditions

All our coupons apply to the base band price (not to upgrades such as Print Color, Second Side, or Custom Art). Enter code in Coupon field at checkout. Be sure to enter the code exactly as shown since it is case sensitive. Coupon is valid for quantities up to 3,000. We do not allow use of more than one coupon per order.