I ordered a thin wristband and the package was lost by FedEx. I didn't expect Reminderband to help because the error was on FedEx, however they quickly reached out and sent me a new band, free of charge. I was very impressed with their customer service because I didn't have to do anything. They notified me and handled everything. I finally got the item and I am very happy. Nice band and durable.

Dori
MD